Frequently Asked Questions (FAQs)

What is the process of onboarding patients to the Counterweight App?

Practitioners purchase places for the app. Counterweight will provide programme registration codes along with a leaflet where users can scan QR code or enter URL into browser. Patients will enter their info there. Our Programme Support Team will onboard them to the App whereby patients will receive their verification code via email. Patients can then download the Counterweight App and ""Create an Account"". Patients will be taken through a series of steps which include data entry and notification set up. Once complete they will be on the App.

Please take note: Verification codes expire within 7 days. We will resend a verification code if it expires.

Workbook is requested through orders@counterweight.org and Counterweight will order for delivery to user.

How is education provided to individuals on the programme?

Education content is released on a weekly basis. There is a structure of what education is released and when is available in the transition to digital training on the Counterweight Learn Platform or in the full training for any practitioners who completed training after July 2024.

How can I or my patients get support on the App?

Our Programme Support Team are available to assist with any technical queries. You can make contact with them through email or phone call through the details below:

support@counterweight.org

020 3026 8800

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